Frequently Asked Questions

Need to reset your password? Not a problem. We’re happy to take care of you.

Click here to get started or click the link Forgot Your Password on the login page.

You’ll receive an email with a link to reset your password. The email might take a couple of minutes to reach your account. Please check your junk mail to ensure you receive it.

Quick tip – We recommend clearing your browser’s cache before clicking through the reset link!

If you’re still not able to access your account, contact our Customer Care department to assist you further.

If you are struggling to access your online account, we recommend resetting your password.

To reset, click the link Forgot Your Password on the login page. You’ll receive an email with a link to reset your password. The email might take a couple of minutes to reach your account. Please check your junk mail to ensure you receive it.

We recommend clearing your browser’s cache before clicking through the reset link!

If you’re still not able to access your account, contact our Customer Care department at (832) 345-7382 Monday – Friday 6:00am – 5:00pm PST and a representative can further assist you.

We’re sorry to see you go! To be removed from our catalog list, please Click here

Let’s stay connected! Click here to manage your email preferences and submit your birthday for a little something special from us every year!

Sign up here to receive a Johnny Was catalog by mail.

Great news, you are able reset your cookie settings. Once you clear your cache, your cookies are reset. The Johnny Was cookies pop up will re-appear once you return to our website.

Please note – By clearing your cache and cookies, this will likely log out you out of other websites that you are automatically signed into.

Please click here to view our Privacy Policy

We’re sorry to see you go! To delete your online account, please contact our Customer Service team for assistance.

Fit can vary by product type as it’s shaped by each style’s cut and construction. We recommend reviewing our size guide here to determine your best fit. As a reference point, we include measurements for the size Medium along with each model’s height and the size they are wearing directly on the product description page.

Our Johnny Was Size Guide can be found here.

We provide this information in the spirit of assisting you in your sizing selection and should be used as a guideline for sizing purposes. These measurements may vary depending on the product SKU. The measurements provided are not guaranteed to fit an exact size.

We suggest sizing up for a more relaxed fit or down for a more tailored fit depending on your preference. For personalized guidance, our Customer Care Team is happy to connect you with a VIP stylist for sizing support. Click here to get in contact.

Certain items such as fragrances and other alcohol-based products may be considered restricted or hazardous and are restricted from air-transport. We regret that we are not able to ship specialty/restricted items to the following destinations:

PO Box, APO, FPO, DPO, or Military addresses
Hawaii, Alaska, and US Territories
International Countries.

Found an item you love? Add merchandise to your shopping cart by selecting a size and clicking on the ‘add to cart’ below the color and size selections. *You may also check your item’s availability in store after selecting a color and size

Hit the shopping cart icon in the top right at any point to remove, update, or begin checking out. Be sure to create an account or sign in to redeem your promo codes. To create an account, click here.

Once you’ve completed your order, you’ll receive an order confirmation to the email address provided on the order.

Looking for a more personalized shopping experience? Call us at (832) 345-7382 or connect with an in-store associate by clicking here. Our team is more than happy to assist you with placing your order with us.

We accept orders with all major credit/debit cards (Visa, Master Card, Discover, and American Express), PayPal, AmazonPay, Afterpay, and Johnny Was Gift Cards. If you are shopping from outside the United States, place your order and your credit card company will convert the transaction to your own currency.

If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.

**All prices quoted on this website are inclusive of US taxes, relative to the rules for each state. For international orders, any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict or adjust them.

Great news – Johnny Was physical and e-gift cards can be redeemed both in-store and online!

Shopping in the store? Just present your gift card at the time of purchase and our in-store stylists can apply it to your items.

If you are purchasing online, apply your gift card number on the payment page during checkout. Note, physical gift cards do not require a pin. For all e-gift cards, please include your pin.

Johnny Was Gift Card Terms and Conditions: Gift Cards and E-Gift Cards are valid for payment towards purchases in all Johnny Was retail stores and at johnnywasco.com. Gift Cards and E-Gift Cards are not refundable or redeemable for cash, except as required by law. Gift Cards and E-Gift Cards may not be used toward the purchase of additional Gift Cards or E-Gift Cards. Gift Cards and E-Gift Cards are not reloadable and are not replaceable if lost or stolen. Johnny Was is not responsible for unauthorized use of Gift Cards or E-Gift Cards. Gift Cards and E-Gift Cards are void if defaced, altered, resold or transferred for value. Gift Cards and E-Gift Cards do not expire and have no dormancy or other fees. Gift Cards and E-Gift Cards are issued by, and are solely a legal obligation of, Johnny Was, LLC.

See more info about our gift cards.

Shop now, pay later with AfterPay! With Afterpay, you can shop Johnny Was now and pay for the goods in four installments to AfterPay directly.

Your first installment is paid at the time of purchase. The following 3 payments can be paid manually (via your own Afterpay account) or through Afterpay’s automated payment plan.

It’s quick and easy, merely select AfterPay at checkout and be directed to their website to finalize your order. Once completed, you’ll be redirected back to Johnny Was confirming your order.

Please note – Afterpay available for orders between $35 – $2,000

Absolutely! You can place an order as a guest once you reach the checkout page.

Keep in mind, logging in will give you access to more information about your order as well as the ability to redeem promotional codes.

Give the gift of Johnny Was! Shop our selection of e-gift cards or visit on of our Johnny Was Retail Stores to buy a physical gift card. Click here to find a store near you.

Gift Card/E-Gift Card Policy: E-gift cards and physical gift cards purchased in a Johnny Was Retail Store are only redeemable at johnnywasco.com and at all Johnny Was retail stores. Click here to find a store near you. Gift cards are excluded from all promotions. Gift Card Purchases are not refundable or redeemable for cash except as required by law. E-Gift Cards are not reloadable and cannot be replaced if lost or stolen. In California, Johnny Was gift cards with balances under $15.00 are redeemable for their cash value in the form of cash or check upon request.

Johnny Was recognizes the value of a personalized touch with every purchase and offer gifting options in our retail stores during the holiday season.

Looking for gift boxes, wrapping, or receipts? Please contact a Johnny Was retail location for further assistance. Our full list of Johnny Was stores can be found here!

Have a online order? We’re sorry; we’re not there yet, but we will be soon! At this time, we do not offer gift receipts, personalized note, gift wrapping for orders placed on our website.

E-Gift Card Process: It may take up to 24 hours to receive the E-Gift Card via email. Also, please note that E-Gift Cards purchased on a holiday or weekend may take up to 48 hours to deliver via email.

Gift Card/E-Gift Card Policy: E-gift cards and physical gift cards purchased in a Johnny Was Retail Store are only redeemable at johnnywasco.com and at all Johnny Was retail stores. Click here to find a store near you. Gift cards are excluded from all promotions. Gift Card Purchases are not refundable or redeemable for cash except as required by law. E-Gift Cards are not reloadable and cannot be replaced if lost or stolen. In California, Johnny Was gift cards with balances under $15.00 are redeemable for their cash value in the form of cash or check upon request.

Gift Card Terms and Conditions: This card is valid for payment towards purchases in all Johnny Was retail stores and at johnnywasco.com. This card is not refundable or redeemable for cash, except as required by law. This card may not be used toward the purchase of additional gift cards. This card is not reloadable and is not replaceable if lost or stolen. Johnny Was is not responsible for unauthorized use. Void if defaced, altered, resold or transferred for value. This card does not expire and has no dormancy or other fees. This card is issued by, and is solely a legal obligation of, Johnny Was, LLC.

Welcome to the world of Johnny Was. We’re obsessed with our customers and want them to take full advantage of the shopping benefits we offer. Sign up today and you can enjoy benefits like:

– A special discount for your first online purchase.
– Celebrate in style with an annual birthday promo.
– Express checkout
– Quick and easy order status
– Create and share multiple Wish Lists
– We’ll keep you updated with style inspirations and the latest and greatest in sales, events, and promotions

Once you are registered, you can easily modify or suppress your subscription settings at any time from your My Account profile.

*Welcome codes are redeemable once and are only eligible for new purchasers. Birthday codes are issued and redeemable once a year per customer.

Celebrate in style with a Johnny Was birthday code! Sign up here to receive a special discount on your birthday.

*Birthday codes are issued and redeemable once a year.

If you’ve received a discount code via email or on our catalog, just enter the promo code during the checkout process to apply the promotion to your order. Depending on your promotion code, you may be required to log into your Johnny Was account to redeem.

Please note – Customers are limited to one promotion per order; promotional codes and discounts cannot be combined systematically.

Johnny Was gladly offers a price adjustment for items purchased at full-priced within 14 days of your order being placed.

This means, items purchased on sale or with a promotional discount, are not eligible for further price adjustments. Please note, promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.

For online or phone orders, please call (832) 345-7382 or email us at wholesale@johnnywas.com to request a price adjustment.

For in-store purchases, please stop by or contact your local Johnny Was retail location with your sales receipt or transaction ID.

If you have an eligible promotion that was not applied to your purchase, please contact Customer Care for support.

For online or phone orders, please call (832) 345-7382 or email us at wholesale@johnnywas.com to request a price adjustment.

For in-store purchases, please stop by or contact your local Johnny Was retail location with your sales receipt or transaction ID.

We are unable to price match listed pricing at any of our outlet stores or third-party locations.

We will gladly match the price of any item online to the listed price in any of our Johnny Was retail stores within 14 days of your order being placed.

We partner with multiple shipping carriers including FedEx, DHL and USPS. The following shipping methods are currently available:

Method	Estimated Delivery Time
Domestic Ground Delivery	Up to 8 business days
Domestic Express Delivery	Between 2-3 business day
Domestic Overnight Delivery	Between 1-2 business day
International Ground Delivery	Between 5-10 business days

Once your order has shipped, you will receive an email providing your tracking number and carrier information.

Please note – orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Carrier selection is currently not available and may vary.

For more information on shipping methods and fees, please visit our Shipping Page.

If you have any delivery preferences, we recommend contacting the carrier directly.

www.FedEx.com or call 1 (800) 463-3339

www.USPS.com or call 1 (800) 275-8777

www.DHL.com or call 1 (800) 225-5345

Johnny Was ships orders to all US states and territories, APO/FPO addresses as well as more than 200 other countries and regions.

Please note that the order total at checkout excludes duties, taxes, and carrier brokerage fees. Your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Duties and taxes are determined by the customs agency within the destination country and paid to the carrier directly.

For more information on shipping methods and fees, please visit our International Page

Standard ground shipping to PO Box and APO/FPO Box addresses is available.

We are regretfully unable to ship specialty/restricted items or offer expedited shipping to PO Box, APO, FPO, DPO, or Military addresses.

If your item shows availability in one of our Johnny Was Retail Locations, merely select “Pick Up In-Store” with your preferred location during checkout.

Once your order is ready for pick up, you will receive an email status update. All items on the order must be available for pickup or all items will be shipped.

Orders placed on johnnywasco.com are processed and shipped on business days only, Monday through Friday excluding, U.S. and company-observed holidays. Expedited orders placed after 9am PST may not ship until the following business day.

Delivery schedules are estimated and may vary depending on shipping locations. Johnny Was is not responsible for any unanticipated delays. During the holidays our processing and shipping times may vary.

– Domestic Ground Delivery – Estimated Delivery Time up to 7 business days
– Domestic Express Delivery – Estimated Delivery Time between 2-3 business day
– Domestic Overnight Delivery – Estimated Delivery Time between 1-2 business day
– International Ground Delivery – Estimated Delivery Time between 5-10 business days

Once your order has shipped, you will receive an email providing your tracking number and carrier information.

Orders containing multiple items may be split across multiple shipments, multiple carriers and may not be shipped on the same day.

Information regarding any backordered or out-of-stock items will be sent in a separate email.

There are 4 ways to track your order.

– Log into your customer account on our website. You can view your order history and track each individual order you have placed. This option is only available if you were logged into your account during checkout.

– Use your shipping notification tracking link for more information on your package’s transit

– Tracking information is available by visiting the carrier’s website. Once there, enter your tracking number and review the most up-to-date information regarding your package.

– Contact our Customer Service department and a representative will gladly inform you on the status of your order. Chat with an agent now

Shipping estimates are provided by the carrier and Johnny Was is not responsible for any unanticipated delays.

We have been advised by all major carriers that some customers may experience delays due to increased volume or impacts due to weather.

While this might mean packages are taking a little longer than normal to arrive, they are still being delivered successfully. For additional details on the transit path, we recommend contacting the carrier directly.

Can’t find your package? We recommend alerting the shipping carrier for more information. Many times, a missing delivery is often misplaced or redirected to a local access point for secure pickup. If you haven’t received any updates from the carrier within 72 hours of your delivery date, let us help make it right!

Click Here to submit a Support Request via our Order Support Portal. Once received, a member of our Customer Care Team will be in touch for additional support in the recovery of your order.

If you have an order currently held in customs, it is likely that the carrier is currently awaiting payment for the applicable duties and taxes on the order.

We’d recommend contacting the carrier directly for more information. Once the fees are paid, they will release your package for the remainder of it’s transit.

www.FedEx.com or call 1 (800) 463-3339
www.DHL.com or call 1 (800) 225-5345

Please note that the order total at checkout excludes duties, taxes, and carrier brokerage fees. Your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Duties and taxes are determined by the customs agency within the destination country and paid to the carrier directly.

Once an order has been placed we are unable to modify or cancel the order. We advise you to follow the return instructions included in your package once delivered.

If the package will not reach you due to an incorrect shipping address, please contact the courier once it has shipped to request your package be returned to sender or rerouted to an alternate address.

Regretfully, once an order has been placed we are unable to modify or edit the order. Should there be any errors with payment, a member of our team will be in touch.

If the package will not reach you due to an incorrect shipping address, please contact the courier once it has shipped to request your package be returned to sender or rerouted to an alternate address

Orders may be canceled for a variety of reasons including lack of inventory or systematic error.

If our cancellation email was unclear and you’d like further clarity, chat with an agent now for more information.

We aim to ensure every order is delivered meeting our quality standards. If you received a damaged or defective item, please report your concerns to our team immediately.

Click Here to submit a Support Request via our Order Support Portal. Once received, a member of our Customer Care Team will be in touch for additional support in the completion of your order.

To expedite the resolution, include the following details in your submission:

– Please include 1 to 2 images of the damage or defect

Please note that all defective items are subject to inspection upon receipt to our warehouse.

We aim to ensure every order is delivered meeting our quality standards. If you received an incorrect item, color, or size, please report your concerns to our team immediately.

Click Here to submit a Support Request via our Order Support Portal. Once received, a member of our Customer Care Team will be in touch for additional support in the completion of your order.

We aim to ensure every order is delivered meeting our quality standards. If you received an incorrect item, color, or size, please report your concerns to our team immediately.

Click Here and submit a Support Request via our Order Support Portal. Once received, a member of our Customer Care Team will be in touch for additional support in the completion of your order.

To expedite the resolution, include the following details in your submission:

– Item SKU and Name or an image of what was received

Online Purchases (US Only)

To start your return process, simply Click here or log in to your Johnny Was account to start.

Eligible items purchased online may also be returned to one of our Retail Locations (excluding Johnny Was Outlets) for up to 30 days after delivery.

Please note that shipping and handling charges are not refundable.

We recommend you use a trackable and insured shipping method as johnnywasco.com cannot accept responsibility for items not received or damaged in transit. For all other orders, please contact Customer Care.

Returning an item purchased with a Johnny Was Retail store (in person or via phone)? Click here for more information

Returning an International Order? Click here for more information

Purchases made in-store (in person or via phone) must be returned to any of our Johnny Was Retail Locations. Johnny Was Outlets are excluded and cannot accept online or retail purchases. Please note that for in-store returns, the original form of payment will be required.

Looking for your closest Johnny Was? Locate a store near you to confirm business hours or connect with an associate for a personalized shopping experience.

Gift returns may be returned by the gift recipient for a Johnny Was E-Gift Card for valid Johnny Was online orders. Should you wish for the order to be refunded back the purchaser, please let us know.

To proceed with processing a gift return request, please contact Customer Care and provide any of the following:

– Order number OR First/ Last Name of Purchaser OR Purchaser’s Email Address
– Item SKU, Color and Size you wish to return
– Your email address.

At this time, Johnny Was does not offer a full-service exchange option. To ensure you get your preferred size as quickly as possible, we recommend you place a new order right away and follow the returns process for the item you no longer wish to keep.

Click here to start your return

Returning an International Order? Click here for more information.

Merchandise purchased at more than 50% off the original price is considered a final sale and cannot be returned or exchanged.

Quick tip: Adding a promotion or discount on top of sale merchandise may make the item a final sale. This messaging may appear after the promotion is applied.

Items purchased on sale are eligible for return as long as they are not purchased at more than 50% off the original price.

Quick tip: Adding a promotion or discount on top of sale merchandise may make the item a final sale. This messaging may appear after the promotion is applied.

Merchandise purchased at full price or standard markdown may be returned for a full refund to the original payment method or exchanged within 30 days of the delivery date. Merchandise purchased at more than 50% off the original price is considered a final sale and cannot be returned or exchanged.

All items being returned must be unworn, unwashed, and unaltered with original tags intact and returned in their original packaging. Swimwear must be returned with its protective lining in place and show no signs of wear. For sanitary reasons, please try on swimwear over your underwear.

Please note, merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Gift Card Purchases are not refundable or redeemable for cash except as required by law. E-Gift Cards are not reloadable and cannot be replaced if lost or stolen. In California, Johnny Was gift cards with balances under $15.00 are redeemable for their cash value in the form of cash or check upon request.

All Purchases made in a Johnny Was Outlet Store are non-returnable.

Johnny Was reserves the right to deny a return or refund if the merchandise does not meet the terms and conditions of our Return and Exchange Policy. Items that do not meet the policy’s terms and conditions may be returned to you.

Gift cards and purchases made in a Johnny Was Outlet Store are non-returnable. In California, Johnny Was gift cards with balances under $15.00 are redeemable for their cash.

To return a store purchase, please visit our Store Locator to find your closest Johnny Was location.

Merchandise purchased at full price or standard markdown may be returned for a full refund to the original payment method or exchanged within 30 days of the delivery date. Merchandise purchased at more than 50% off the original price is considered a final sale and cannot be returned or exchanged.

All items being returned must be unworn, unwashed, and unaltered with original tags intact and returned in their original packaging. Swimwear must be returned with its protective lining in place and show no signs of wear. For sanitary reasons, please try on swimwear over your underwear.

Please note, merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

E-Gift Card Purchases are not refundable or redeemable for cash except as required by law. E-Gift Cards are not reloadable and cannot be replaced if lost or stolen. In California, Johnny Was gift cards with balances under $15.00 are redeemable for their cash value in the form of cash or check upon request.

Johnny Was reserves the right to deny a return or refund if the merchandise does not meet the terms and conditions of our Return and Exchange Policy. Items that do not meet the policy’s terms and conditions may be returned to you.

Click here to start your return.

If you’re local to a Johnny Was Retail Store, we invite you to visit a location to return your eligible online order and see your Johnny Was favorites in person in-store!

Please note – Johnny Was Outlets are currently unable to accept returns for online or retail purchases. For more information, please visit Returns & Exchanges

AfterPay returns will be issued back to AfterPay directly. The amount refunded will be deducted from your remaining balance and payments due.

For more information, please visit or contact AfterPay directly

Shop signatures styles that are no longer available in our other Johnny Was locations or retailers at our Johnny Was Outlet Stores.

Our Outlet Locations are listed below. Our Team Can’t wait to see you!

– Camarillo Premium Outlets in Camarillo, CA
– Sawgrass Mills in Sunrise, FL
– Carlsbad Premium Outlets in Carlsbad, CA

Shop your favorites in person! To find your local Johnny Was store, use our Store Locator!

Shop Johnny Was directly online at johnnywasco.com or in our more than 70 retail stores.

You can also find your Johnny Was favorites by shopping with one of our many authorized retailers.

We are excited by your interest in partnering with us! For more information, please contact a Johnny Was Showroom directly.

A complete list of our Johnny Was Showrooms and contact information can be found by clicking here.

Let one of our store associates find the perfect look for you with handpicked styles shipped right to your door!
Find your local store right here on our website.